How to future-proof your legal team’s performance in a changing market

This interactive online workshop facilitated by Peter Dombkins, Director, PwC Australia - New Law, will cover:

Foundational principles

• New ways of working driven by evolving legal market drivers (such as the pandemic and technology)
• The objectives of Legal Project Management (LPM) and how it underpins matter/case management
• Core principles: triple constraint
• Kick-off meetings

Planning

• Overview of work breakdown structures and gantt charts
• Estimating and cognitive biases
• Experiential exercise: developing a template gantt chart
• Experiential exercise: deconstructing a matter according to time versus value

People

• Stakeholder management + experiential exercise
• Team formation and psychological safety
• Project health checks
• Delegation
• Crisis management + discussion

Client experience

• What is CX? Why is service culture important?
• Managing the client’s experience: concierging the matter through LPM
• Agile approaches to incrementally improving your CX approach and culture
• Using CX transformation as an opportunity to engage your team

Collaboration Tools: MS OneNote and Teams

Change Management and Innovation

• Using the data from LPM and CX to drive ongoing performance improvements
• Managing resistance to change within legal teams and other stakeholders
• Portfolio management of your change initiatives